When logging into MW3, you might find that the game gets stuck on a message stating, “Fetching account data from platform.” Unfortunately, this prevents you from accessing multiplayer and affects all platforms: PC, PS5, PS4, Xbox Series X|S, and Xbox One. There’s no definitive fix for this bug, but you can try a few things that have helped other players.
How to fix the MW3 “Fetching account data from platform” stuck message
More than likely, the cause of the “Fetching account data” message getting stuck in Modern Warfare 3 is overloaded servers. When a bunch of people try to log in at once, the server can’t keep up with all the requests to fetch account data, which causes some of them to timeout. Unfortunately, instead of giving players an error message when this happens, the game just gets stuck.
Fortunately, there are a few things you can do to attempt to fix this bug:
Try to open Quick Settings and then back out of it again.
Opening Quick Settings should cancel any attempts to connect to the server and might dismiss the “fetching account data” message.
Restart the game
For many, this seems like a no-brainer, but sometimes MW3 just gets hung up. Restarting the game might allow you to connect to the servers successfully.
Reboot your console or PC
Again, this is a simple fix, but sometimes, a network misconfiguration could cause your system to get hung when you’re trying to connect. A quick reboot might be all you need to get things fixed.
Check the Infinity Ward Twitter for server outage info.
As stated above, the issue causing the “fetching account data” message to get stuck in MW3 is likely on Activision’s end, not yours. Keep an eye on official social channels to see the current status of the servers.